Pavit Kumar

Salesforce Consultant / Developer || FSL Consultant

About Me

I am a Salesforce expert with expertise in various clouds, like Sales Cloud, Service Cloud, and Experience Cloud, etc. I have specialization to customize and design Salesforce solutions within the best practices defined. With good experience in Salesforce development, I am proficient in many programming languages in the Salesforce framework.

Integration tools are the need for today, I have good experience in different types of integration tools like webMethods.io and Mulesoft, and different types of methodologies like RESt API and Event-based integrations with third-party tools and databases.

Some of my good qualities are that I am a collaborative team player and understand complex problems and communicate complex ideas in simple terms has enabled me to lead several successful Salesforce projects. I am always eager to learn new updates in Salesforce and other technologies to provide the right solutions for customer problems. I am a good troubleshooter of issues that I gained in my early years of working in the Salesforce ecosystem.

In Summary, I am a Salesforce professional with good experience and knowledge of the Salesforce ecosystem. I continuously learn and improve my skills along.

Work Experience

Developer Lead - Hytech Professionals (2020 - Present)

  • Collaborate with clients to validate requirements, prepare technical documentation, and provide support to the team during development.
  • Ensure Salesforce security settings are up-to-date by creating and updating roles, profiles, sharing rules, permission sets, and field-level security.
  • Service Cloud Enhancement and Improvement.
  • Service console application enhancement for better user experience and function features.
  • Service channel setup
      -Email to Case
      -Call center(CTI) Setup
      -Third-party custom Integrations
  • Workforce routing using omnichannel
  • SLA setup for various customers in a consolidated solution (Entitlement and Milestone setup)
  • FSL setup End to End
      -Discovery to design a database model for FSL
      -FSL License Distribution and sharing model
      -Territory Setup
      -Work type, Work Step, and Skill Setup
      -Scheduling Policies design
      -Automation for Service appointment creation
      -Location and territory assignment automation
      -FSL mobile app customization and branding
      -Auto schedule and Dispatch Jobs setup
      -Enhanced scheduling and optimization
  • Design and develop Inventory Management with various data point integration
      -Custom LWC solution that integrates with third-party database to get and set inventory information
      -Product transfer (Logistic)
      -Product request and consumption
  • Expert in data model mappings and design for data migration projects.
      -Database design to migrate a whole running business into the salesforce
      -Identify the data which needs to be migrated in the salesforce org.
      -Review the data files to map with Salesforce.
      -Identify the relationship in data.
      -Map Data with relevant objects and fields(if required create custom objects and fields as per the need)
      -Validate and enrichment of data
      -Validate the data (Spot check the data, Create custom reports to validate record counts, Review exception reports to see what data was not migrated)
  • KPI Solutions
  • Consolidate Various reporting streams using Salesforce CRM analytics
  • Reports and Dashboards
  • Experienced in Aura Lightning components for custom features.
  • Set up and branded Communities for Partners and customers.
  • Case information exchange integration by polling and updating using a callout to an endpoint URL.
  • Installed Cisco b+s connector package, SoftPhone layout, Connector Configuration setup for different agents, License assignment, Directory Setup, and Utility for CTI.
  • Expert in automation tools Workflow migration, Process Builder, Flows, and triggers. Many complex automation setups on different levels of requirement like status automation and data enrichment.
  • Change Data capture setup and developed platform event trigger to overcome data capture limitation.

Salesforce Developer - Netsutra.com (2017 - 2020)

  • Implemented various custom development and features on Salesforce.
  • Developed Force.com community visual force pages and enhanced them.
  • Great exposure to Apex development best practices.
  • Developed Loan Calculation and credit score calculation software on Aura Lightning components for Jamaica National Bank.
  • Implemented a trigger or consolidated logic of process builder, workflow, and flows.
  • Implemented lead conversion invocable Apex method to convert leads.
  • Experience in Pardot implementation, configuration, and Salesforce Connector setup with Pardot.

Blog

Salesforce Dispatcher Console/ Gants errors in Field service Lightning

Solution for some errors you got while scheduling your service appointments or loading dispatcher console /Gants in FSL. 1. Apex heap size too large Solutions: a. Reduce service territory selection, select only the territories that you are going to u

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Service Appointment Assistant Real-Time Location URL generation issue FSL Salesforce

  Some key notes to resolve the issue. Check your Field Service setting that the appointment assistance status update is selected with the status that is a triggering point to generate the URL. The guest user associated with the experience site

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Shift calendar/schedule view blinking issue in FSL Salesforce

  Issue:Blinking screen on Shift schedule/calender view   Resolution: Change the Service territory filter to a single service territory.  

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Some of salesforce acquisition history sequentially.

Here’s a list of some of the acquisitions and how Salesforce is using them: 🗓️2021 📌Slack: integrated team collaboration capabilities into Salesforce Customer 360. 📌Acumen: providing Salesforce solutions and identifying areas for pro

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